Operations Strategy

Operational
excellence
is growth.

Architecting resilient back-offices for MSP and Telecom leaders. Aligning operational logic with business valuation.

Contact Me

01

Fractional COO

Strategic leadership without the overhead.

/ Direct Management Team (MT) accountability and coaching.
/ Development of a 12-24 month operational roadmap.
/ Alignment of departmental KPIs with company valuation.

02

Project Governance

Protecting transformation investments.

/ Acting as Owner’s Representative for complex ERP/PSA migrations.
/ Rigid vendor management to prevent technical drift.
/ Risk mitigation for high-stakes infrastructure changes.

03

Systems Strategy

Architecting your back-office logic.

/ End-to-end audit of the Quote-to-Cash lifecycle.
/ Vendor-neutral selection of the optimal technical stack.
/ Workflow design to reduce manual billing leakage.

Sven Balis

"Operational Strategy is the bridge between a busy company and a valuable one."

Sven Balis — founder & lead strategist

Initiate Audit

15-Minute Strategic Assessment